Orders may take between 24-48 hours to process. Orders placed on a weekend or statutory holiday will be processed the following business day. An email confirmation will be sent to the e-mail address provided at the time of purchase, after an order is placed. If this e-mail is not received, please contact Customer Service.
For US orders, your tracking number will be sent by e-mail on the date the package is shipped.
At this time, we are not able to ship outside of the US.
Tracking your Order
You can check the status of your order by logging into your account, clicking My Orders, and then clicking on the order you would like to track.
All orders are shipped via FedEx and USPS, and only to an address within United States. Excludes U.S. territories and possessions.
Please note that FedEx will not deliver to any PO box addresses. A physical shipping address will be required when placing your order. Shipping times may vary depending on the method requested at the time of purchase.
- FedEx Ground: Unless an express service is requested at the time of purchase, all parcels within United States are shipped using ground service. US orders should typically arrive between 6-8 business days from date of order.
- FedEx Express Saver: If this service is requested, your shipment should arrive 3-4 business days; applicable for North American shipments only, excluding Hawaii and Alaska. Please note that FedEx Express Savers orders placed after 3:00 PM EST Friday, or on a weekend will be processed the following business day. Select zip codes are not available for this service and some locations require additional shipping times.
- USPS: No Tracking Available. Replacement items will be shipped USPS (United States Postal Service). If this service is requested, your shipment may take up to 10 business days; applicable for North American shipments only. USPS/U.S. mail delivery days are Monday through Friday. No Holidays. Please note that USPS orders placed after 3:00 PM EST Friday, or on a weekend will be processed the following business day.
Orders shipping within the United States are automatically calculated at the time of purchase based on the delivery service requested, the size and/or weight of the package, and the shipping and destination postal codes. If the shipping address provided at the time of purchase is incorrect and/or a package is returned, additional shipping fees will apply.